This Privacy Policy explains how Cholo Ride Bangladesh (“Cholo”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects your information when you use our ride-sharing, parcel delivery, website, mobile applications, and related services.
This Privacy Policy explains how Cholo Ride Bangladesh (“Cholo”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects your information when you use our ride-sharing, parcel delivery, website, mobile applications, and related services.
By accessing or using Cholo services, you agree to the practices described in this Privacy Policy.
We may collect different types of information to provide and improve our services.
This may include:
Full name
Phone number
Email address
Profile photo
Date of birth
National ID or verification documents
Vehicle information (for drivers)
Driving license and registration documents
We may collect:
Pickup and drop-off locations
Trip routes
Ride history
Parcel sender and receiver information
Delivery status and timestamps
We may collect:
Transaction history
Wallet balance
Payment method details
Mobile banking transaction references
Promotional rewards and cashback records
Sensitive payment information may be processed through secure third-party payment providers.
Cholo requires location access to provide ride-sharing and parcel delivery services effectively.
We may collect:
Precise GPS location
Background location data
Approximate location information
This information helps:
Match riders with nearby drivers
Improve route optimization
Enable live tracking
Enhance safety and fraud prevention
For drivers and delivery partners, background location access may be required while online or during active trips to ensure accurate trip tracking and operational functionality.
Users can manage location permissions through device settings; however, disabling location access may limit certain platform features.
We may automatically collect information related to the device used to access Cholo services, including:
Device model
Operating system
IP address
App version
Browser type
Mobile network information
Device identifiers
Crash reports and diagnostics
This data helps improve platform performance, security, and user experience.
We may use collected information to:
Provide ride-sharing and delivery services
Process bookings and payments
Verify accounts and identities
Improve platform functionality
Prevent fraud and abuse
Communicate service updates
Provide customer support
Analyze usage trends and platform performance
Enforce platform policies and legal obligations
Cholo Ride Bangladesh may use cookies and similar technologies to:
Remember user preferences
Improve website functionality
Analyze traffic and usage behavior
Personalize user experience
Enhance security and fraud detection
Users may control cookie settings through their browser preferences.
Disabling cookies may affect certain website functionalities.
Cholo may use third-party services, including:
Payment gateways
Analytics providers
Cloud hosting services
SMS and communication providers
Mapping and navigation services
Authentication and verification systems
These third parties may process limited information necessary to support platform operations.
We encourage users to review third-party privacy policies separately where applicable.
We may share limited user information with:
Drivers and riders during active bookings
Delivery recipients or senders
Payment service providers
Government authorities when legally required
Service providers supporting platform operations
We do not sell personal user information to third parties.
Cholo takes reasonable technical and organizational measures to protect user information from:
Unauthorized access
Data misuse
Loss or theft
Alteration or disclosure
Security measures may include:
Encrypted communication
Access restrictions
Identity verification systems
Fraud monitoring tools
However, no internet-based platform can guarantee complete security.
Users are responsible for maintaining the confidentiality of their account credentials.
To improve trust and platform safety, Cholo may request:
Identity verification
Vehicle verification
Driver license verification
Phone verification
Failure to provide required information may result in restricted platform access.
Cholo may retain information:
As long as necessary to provide services
To comply with legal obligations
To resolve disputes
To prevent fraud and abuse
For operational and security purposes
Retention periods may vary depending on applicable laws and business requirements.
Depending on local laws and platform policies, users may have the right to:
Access personal information
Correct inaccurate information
Request account deletion
Withdraw certain permissions
Request data-related support
Certain information may still be retained where legally required.
Cholo services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors without appropriate legal authorization.
To maintain a safe platform, Cholo may monitor:
Suspicious transactions
Fake bookings
Referral abuse
GPS manipulation
Fraudulent activity
Accounts involved in suspicious behavior may be restricted, suspended, or investigated.
Some services or third-party providers used by Cholo may process data outside Bangladesh depending on infrastructure or technology requirements.
By using the platform, users acknowledge and consent to such processing where applicable.
Cholo reserves the right to update or modify this Privacy Policy at any time.
Updated versions become effective once published on the website or platform.
Continued use of Cholo services after updates constitutes acceptance of the revised Privacy Policy.
If you have questions regarding this Privacy Policy or your personal data, please contact us:
Last Updated: May 2026
